> ## Documentation Index
> Fetch the complete documentation index at: https://docs.duckie.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Welcome to Duckie

> AI-powered customer support that works alongside your team

Duckie is an AI-powered customer support platform that automates conversations, resolves tickets, and helps your team work smarter. It integrates with your existing tools and learns from your knowledge base to provide accurate, on-brand responses.

## Why Duckie?

<CardGroup cols={2}>
  <Card title="Faster Response Times" icon="bolt">
    Customers get answers in seconds, not hours. Duckie responds instantly to incoming messages using your knowledge base.
  </Card>

  <Card title="24/7 Availability" icon="clock">
    Support customers around the clock without burning out your team. Duckie handles inquiries while you sleep.
  </Card>

  <Card title="Consistent Quality" icon="check">
    Every response follows your guidelines and brand voice. No more inconsistent answers across team members.
  </Card>

  <Card title="Full Transparency" icon="eye">
    See exactly how every conversation was handled. Review reasoning, knowledge used, and actions taken.
  </Card>
</CardGroup>

## Who is Duckie for?

Duckie is built for **support teams** who want to:

* **Scale support** without scaling headcount — handle 10x the volume with the same team
* **Reduce response times** for common inquiries — from hours to seconds
* **Free up agents** to focus on complex, high-value conversations that need a human touch
* **Maintain quality** with guardrails that ensure safe, on-brand responses
* **Understand performance** by tracking what customers ask and where your knowledge gaps are

## What Duckie Does

### Responds to Customers

Duckie connects to your support channels — Zendesk, Intercom, Slack, and more — and responds to customer messages automatically. It searches your knowledge base, follows your runbooks, and generates helpful, accurate responses.

### Learns From Your Knowledge

Connect your existing documentation from Notion, Confluence, Google Drive, or create articles directly in Duckie. Agents search this knowledge base to find the right information for each customer question.

### Follows Your Rules

Define guidelines for tone and style, and guardrails for safety. Duckie follows your instructions and escalates to humans when conversations require it.

### Takes Actions

Beyond responding, Duckie can take actions — create Jira tickets, update Zendesk fields, send Slack messages — using the same integrations your team uses.

### Tracks Performance

Understand what customers are asking, track resolution rates, and identify knowledge gaps to improve your agents over time.

## How It Works

1. **Message arrives** from Zendesk, Slack, Intercom, or another connected channel
2. **Agent processes** by searching knowledge, following runbooks, and applying guidelines
3. **Guardrails checked** to ensure the response is safe and appropriate
4. **Response sent** back to the customer through the same channel
5. **Conversation classified** for analytics and continuous improvement

## Get Started

<CardGroup cols={2}>
  <Card title="Quickstart" icon="rocket" href="/quickstart">
    Get up and running in 10 minutes with your first agent
  </Card>

  <Card title="Core Concepts" icon="book" href="/core-concepts">
    Understand agents, runbooks, knowledge, and more
  </Card>

  <Card title="How Duckie Works" icon="gears" href="/how-duckie-works">
    Deep dive into the message-to-response flow
  </Card>

  <Card title="Integrations" icon="plug" href="/integrations/supported-integrations">
    See all supported platforms and connections
  </Card>
</CardGroup>