> ## Documentation Index
> Fetch the complete documentation index at: https://docs.duckie.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge Gaps

> Fill gaps in your agent's knowledge

Knowledge gaps show you questions your agent couldn't confidently answer — a feedback loop for continuous improvement.

{/* Screenshot: Knowledge gaps tab showing list of unanswered questions with frequency */}

## What are Knowledge Gaps?

When your agent encounters a question it can't answer from existing knowledge, it's logged as a gap. This helps you:

* **Identify missing documentation** — See what's not covered
* **Understand customer needs** — Learn what customers actually ask
* **Prioritize improvements** — Focus on high-frequency gaps first

## Viewing Gaps

Navigate to **Train → Knowledge → Gaps** to see:

| Column        | Description                                |
| ------------- | ------------------------------------------ |
| **Question**  | The topic or question that wasn't answered |
| **Frequency** | How many times this gap occurred           |
| **Last Seen** | When it most recently happened             |
| **Status**    | Open, addressed, or dismissed              |

{/* Screenshot: Gaps list with columns showing question, frequency, last seen, actions */}

## Filling Gaps

### Create an Article

The fastest way to fill a gap:

<Steps>
  <Step title="Find the Gap">
    Browse the gaps list or sort by frequency.
  </Step>

  <Step title="Click Create Article">
    Click the **Create Article** button on the gap.

    {/* Screenshot: Gap row with Create Article button highlighted */}
  </Step>

  <Step title="Write the Answer">
    The question is pre-filled. Write a comprehensive answer.
  </Step>

  <Step title="Save">
    Save the article. The gap is automatically marked as addressed.
  </Step>
</Steps>

### Link Existing Knowledge

If the answer already exists somewhere:

1. Click on the gap to view details
2. Click **Link Article**
3. Search for and select the existing article
4. The gap is marked as addressed

### Dismiss

If the gap isn't relevant:

1. Click on the gap
2. Click **Dismiss**
3. Add a reason (optional)

Dismissed gaps won't reappear.

## The Feedback Loop

Gaps create a continuous improvement cycle:

```
Customer asks question
        │
        ▼
Agent searches knowledge
        │
        ▼
No confident answer found
        │
        ▼
Gap is logged
        │
        ▼
You review the gap
        │
        ▼
Create article with answer
        │
        ▼
Future questions are answered ✓
```

## Prioritizing Gaps

### By Frequency

Sort by frequency to address the most common gaps first. High-frequency gaps have the most impact when filled.

### By Recency

Sort by last seen to address current, active gaps. Recent gaps might indicate new features or emerging issues.

### By Impact

Consider which gaps are most important to your business:

* **Revenue impact** — Questions about purchasing, pricing
* **Satisfaction impact** — Frustrating issues that affect experience
* **Support load** — Questions that frequently escalate to humans

## Gap Analysis

{/* Screenshot: Gaps page showing summary stats - total gaps, filled this week, top categories */}

Review aggregate gap data to identify patterns:

* **Categories** — Which topics have the most gaps?
* **Trends** — Are gaps increasing or decreasing?
* **Sources** — Which channels generate the most gaps?

## Best Practices

### Regular Review

Schedule time to review gaps:

* **Daily:** Quick scan for urgent gaps
* **Weekly:** Address top gaps by frequency
* **Monthly:** Analyze patterns and trends

### Quality Over Quantity

Write thorough articles that fully address the gap:

* Answer the specific question
* Anticipate follow-up questions
* Include edge cases

### Involve Experts

For complex topics:

1. Export gaps to share with subject matter experts
2. Have them provide accurate information
3. Create articles from their input

### Track Progress

Monitor your gap metrics:

* Total open gaps
* Gaps filled this week/month
* Gap frequency trends

## Next Steps

<CardGroup cols={2}>
  <Card title="Create Custom Knowledge" icon="file-lines" href="/knowledge/custom-knowledge">
    Write articles to fill gaps
  </Card>

  <Card title="Knowledge Overview" icon="database" href="/knowledge/overview">
    Learn more about knowledge management
  </Card>
</CardGroup>