# Duckie | Docs

## Docs

- [Agent Configuration](https://docs.duckie.ai/agents/configuration.md): Deep dive into all agent settings
- [Creating Agents](https://docs.duckie.ai/agents/creating-agents.md): Step-by-step guide to creating your first agent
- [Agents Overview](https://docs.duckie.ai/agents/overview.md): Learn about Duckie agents and what they can do
- [Alerts](https://docs.duckie.ai/analytics/alerts.md): Get notified when metrics change
- [Breakdown Analysis](https://docs.duckie.ai/analytics/breakdown.md): Visualize ticket distribution
- [Insights](https://docs.duckie.ai/analytics/insights.md): AI-powered analytical insights
- [Analytics Overview](https://docs.duckie.ai/analytics/overview.md): Understand and improve agent performance
- [Performance Metrics](https://docs.duckie.ai/analytics/performance-metrics.md): Track key performance indicators
- [Run History](https://docs.duckie.ai/analytics/runs.md): Complete execution history
- [Suggestions](https://docs.duckie.ai/analytics/suggestions.md): AI-generated recommendations
- [Core Concepts](https://docs.duckie.ai/core-concepts.md): Understand the key building blocks of Duckie
- [Creating Deployments](https://docs.duckie.ai/deployments/creating-deployments.md): Deploy your agent to a channel
- [Deployment Modes](https://docs.duckie.ai/deployments/deployment-modes.md): Control how your agent interacts with customers
- [Deployments Overview](https://docs.duckie.ai/deployments/overview.md): Connect agents to real customer channels
- [Triggers and Events](https://docs.duckie.ai/deployments/triggers-and-events.md): Configure when your agent responds
- [Escalation Rules](https://docs.duckie.ai/guardrails/escalation-rules.md): Define when your agent should hand off to humans
- [Guardrails Overview](https://docs.duckie.ai/guardrails/overview.md): Keep your agent safe and compliant
- [Restrictions](https://docs.duckie.ai/guardrails/restrictions.md): Hard limits on what your agent cannot do
- [Creating Guidelines](https://docs.duckie.ai/guidelines/creating-guidelines.md): Write effective guidelines for your agents
- [Guidelines Overview](https://docs.duckie.ai/guidelines/overview.md): Shape how your agent communicates
- [How Duckie Works](https://docs.duckie.ai/how-duckie-works.md): Understanding the flow from message to response
- [GitHub](https://docs.duckie.ai/integrations/issues/github.md): Connect GitHub to access repositories and issues with Duckie
- [Jira](https://docs.duckie.ai/integrations/issues/jira.md): Connect Jira to manage issues and track work with Duckie
- [Linear](https://docs.duckie.ai/integrations/issues/linear.md): Connect Linear to manage issues and projects with Duckie
- [Confluence](https://docs.duckie.ai/integrations/knowledge/confluence.md): Sync Confluence spaces and pages to your Duckie knowledge base
- [Fireflies](https://docs.duckie.ai/integrations/knowledge/fireflies.md): Connect Fireflies to capture meeting transcripts for Duckie
- [Google Drive](https://docs.duckie.ai/integrations/knowledge/google-drive.md): Sync Google Drive documents to your Duckie knowledge base
- [Guru](https://docs.duckie.ai/integrations/knowledge/guru.md): Connect Guru to sync knowledge cards with Duckie
- [Notion](https://docs.duckie.ai/integrations/knowledge/notion.md): Sync Notion pages and databases to your Duckie knowledge base
- [Sentry](https://docs.duckie.ai/integrations/knowledge/sentry.md): Connect Sentry to monitor errors and provide context to Duckie
- [Skilljar](https://docs.duckie.ai/integrations/knowledge/skilljar.md): Connect Skilljar to sync courses and training content with Duckie
- [Discord](https://docs.duckie.ai/integrations/messaging/discord.md): Add the Duckie bot to your Discord server
- [Gmail](https://docs.duckie.ai/integrations/messaging/gmail.md): Connect Gmail to send and receive emails with Duckie
- [Slack](https://docs.duckie.ai/integrations/messaging/slack.md): Connect Slack for real-time messaging with Duckie
- [Microsoft Teams](https://docs.duckie.ai/integrations/messaging/teams.md): Connect Microsoft Teams for enterprise messaging with Duckie
- [Website Widget](https://docs.duckie.ai/integrations/messaging/widget.md): Embed a Duckie chat widget on your website
- [Integrations Overview](https://docs.duckie.ai/integrations/overview.md): Connect Duckie to your existing tools
- [Supported Integrations](https://docs.duckie.ai/integrations/supported-integrations.md): Complete list of integrations and their capabilities
- [Freshdesk](https://docs.duckie.ai/integrations/ticketing/freshdesk.md): Connect Freshdesk to manage support tickets with Duckie
- [HubSpot](https://docs.duckie.ai/integrations/ticketing/hubspot.md): Connect HubSpot to manage CRM and support with Duckie
- [Intercom](https://docs.duckie.ai/integrations/ticketing/intercom.md): Connect Intercom to manage customer conversations with Duckie
- [Plain](https://docs.duckie.ai/integrations/ticketing/plain.md): Connect Plain to manage customer support threads with Duckie
- [Pylon](https://docs.duckie.ai/integrations/ticketing/pylon.md): Connect Pylon to manage customer issues with Duckie
- [Zendesk](https://docs.duckie.ai/integrations/ticketing/zendesk.md): Connect Zendesk to manage support tickets with Duckie
- [Welcome to Duckie](https://docs.duckie.ai/introduction.md): AI-powered customer support that works alongside your team
- [Connecting Knowledge Sources](https://docs.duckie.ai/knowledge/connecting-sources.md): Sync external documentation to your knowledge base
- [Custom Knowledge](https://docs.duckie.ai/knowledge/custom-knowledge.md): Create knowledge articles directly in Duckie
- [Knowledge Gaps](https://docs.duckie.ai/knowledge/knowledge-gaps.md): Fill gaps in your agent's knowledge
- [Knowledge Base Overview](https://docs.duckie.ai/knowledge/overview.md): Give your agent the information it needs
- [Knowledge Tags](https://docs.duckie.ai/knowledge/tags.md): Organize and filter knowledge for agents
- [Quickstart](https://docs.duckie.ai/quickstart.md): Get up and running with Duckie in 10 minutes
- [Creating Runbooks](https://docs.duckie.ai/runbooks/creating-runbooks.md): Build effective runbooks for your agents
- [Snippets](https://docs.duckie.ai/runbooks/snippets.md): Reusable instruction fragments for runbooks
- [Managing Connections](https://docs.duckie.ai/settings/connections.md): Connect and manage your integrations
- [Team Members & Roles](https://docs.duckie.ai/settings/members.md): Manage who has access to your Duckie workspace
- [Organization Settings](https://docs.duckie.ai/settings/organization.md): Manage your organization's configuration
- [Attributes](https://docs.duckie.ai/tagging/attributes.md): Custom fields for granular tagging
- [Categories](https://docs.duckie.ai/tagging/categories.md): High-level conversation classification
- [Tagging & Classification Overview](https://docs.duckie.ai/tagging/overview.md): Automatically organize and analyze conversations
- [Resolution Rules](https://docs.duckie.ai/tagging/resolution-rules.md): Define what "resolved" means for your team
- [Batch Testing](https://docs.duckie.ai/testing/batch-testing.md): Automated regression testing for agents
- [Testing Overview](https://docs.duckie.ai/testing/overview.md): Validate your agent before going live
- [Playground](https://docs.duckie.ai/testing/playground.md): Interactive testing for real-time validation
- [Tools Overview](https://docs.duckie.ai/tools/overview.md): Actions your agents can perform
- [Creating Workflows](https://docs.duckie.ai/workflows/creating-workflows.md): Build visual workflows for your agents
- [Nodes and Conditions](https://docs.duckie.ai/workflows/nodes-and-conditions.md): Reference for workflow node types and conditions
- [Workflows Overview](https://docs.duckie.ai/workflows/overview.md): Visual, graph-based automations for precise control

## Optional

- [Website](https://duckie.ai)
- [Blog](https://duckie.ai/blog)