> ## Documentation Index
> Fetch the complete documentation index at: https://docs.duckie.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# App Tools

> Tools from connected apps and Duckie-provided app platforms

App tools let agents and the internal assistant read context or take action in app platforms. Most app tools come from connected integrations. Duckie-provided app tools appear when they are available for your workspace.

## App Tool Platforms

| Platform         | Availability    | Example capabilities                                                                                           |
| ---------------- | --------------- | -------------------------------------------------------------------------------------------------------------- |
| **Utilities**    | Duckie-provided | Analyze URLs and visually inspect websites                                                                     |
| **Google Maps**  | Duckie-provided | Answer location-aware questions with Google Maps grounding                                                     |
| **Zendesk**      | Connected app   | Create and update tickets, add replies and notes, search tickets and users, manage tags and side conversations |
| **Linear**       | Connected app   | Create, search, and update issues; add comments; list teams, users, labels, states, and projects               |
| **Slack**        | Connected app   | Send and search messages, read channels and threads, manage reactions, inspect files, and schedule messages    |
| **Plain**        | Connected app   | Create tickets, comments, and notes; search threads and customers; update ticket metadata                      |
| **Jira**         | Connected app   | Create, search, update, transition, and assign issues; add and list comments                                   |
| **HubSpot**      | Connected app   | Create and update tickets, manage conversations, search contacts and companies, create notes and tasks         |
| **Freshdesk**    | Connected app   | Create and update tickets, add replies and notes, manage tags, search contacts and companies, search solutions |
| **Pylon**        | Connected app   | Create issues, replies, and internal notes; search issues, contacts, accounts, and knowledge articles          |
| **Intercom**     | Connected app   | Search, reply to, assign, tag, snooze, open, and close conversations and tickets                               |
| **Gmail**        | Connected app   | Send email                                                                                                     |
| **Confluence**   | Connected app   | Search, read, create, and update pages; manage comments, spaces, children, and labels                          |
| **Axiom**        | Connected app   | Query APL, inspect datasets, dashboards, monitors, monitor history, and saved queries                          |
| **Notion**       | Connected app   | Search and read pages, create and update pages, query databases, add comments, and append content              |
| **Discord**      | Connected app   | Send channel and thread messages, add reactions, read channels, messages, threads, and guild members           |
| **GitHub**       | Connected app   | Search and update issues, create issues, manage issue comments, labels, and milestones                         |
| **Fireflies**    | Connected app   | Search, retrieve, and list meeting transcripts                                                                 |
| **Dynamics 365** | Connected app   | Read, update, reply to, add notes to, and resolve cases                                                        |

For broader integration categories, see [Supported Integrations](/integrations/supported-integrations).

## How App Tools Become Available

For connected apps:

1. Connect the integration in **Settings > Connections**.
2. Open the agent or assistant tool access settings.
3. Enable the specific tools that should be available.

Duckie-provided app tools do not require you to connect an external account. They appear when they are available for your workspace and can be enabled in tool access settings.

An app tool is usable only when its app platform is connected or provided by Duckie, and the tool is enabled for the agent or assistant using it.

## Use App Tools in Runbooks

Reference an app tool when the agent should take action in another platform:

```markdown theme={null}
If the customer asks for an update, use **[Update Zendesk Ticket]** to set the status and add a short internal note.
```

## Use App Tools in Workflows

Add an Action node and select the tool from the **Apps** tab. Map required inputs from the conversation, ticket data, previous nodes, or fixed values.

## Access Control

App tools are controlled per agent and for the internal assistant.

This is useful for limiting write actions, separating support workflows by team, or allowing one agent to read context while another agent can update external systems.

## Related Pages

<CardGroup cols={2}>
  <Card title="Supported Integrations" icon="plug" href="/integrations/supported-integrations">
    See available integration categories
  </Card>

  <Card title="Connections" icon="link" href="/settings/connections">
    Connect and manage integrations
  </Card>
</CardGroup>