Zendesk

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Overview

Duckie’s Zendesk connection allows for the AI Support Agent feature.

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Configuration Steps

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Step 1: Enable Zendesk Connection

Select the Zendesk connection from the list of platforms, and click on the “Enable” button.

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Step 2: Give Duckie access to a Zendesk account

Select the Zendesk account you want Duckie to connect to, and click on the “Connect Account” button.

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Step 3: Configure the Zendesk Connection

You can specify which groups Duckie will have access to through the Zendesk connection configuration.

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Step 4: Configure AI Support Agent

In order to use the AI Support Agent in Zendesk, you will need to configure the responder in Zendesk.

You can refer to the AI Support Agent guide for more details.

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Step 5: Start using Duckie

Once Duckie is enabled in Zendesk, you can start using it. You can refer to the AI Support Agent feature guide for more details.