Duckie is an omnichannel AI assistant that deflects support tickets for SaaS teams.

Duckie handles tickets by -

  • Learning from your existing knowledge base to answer support tickets.
  • Connecting to internal systems (i.e. logs, databases, Stripe) using APIs and performing actions on behalf of human agents to handle complex support requests.

You can deploy Duckie on Slack, Discord, Teams, Intercom, Zendesk, and your in-house tools (with API).