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Overview

Agent Tools let you extend Duckie beyond answering questions — they allow your AI agents to take real actions as part of support workflows. Agent Tools are API endpoints that Duckie can call during a workflow to perform tasks. This enables Duckie to:
  • Query internal systems (e.g. fetch logs from Datadog or error traces from Sentry)
  • Fetch or update customer data (e.g. from Salesforce or internal databases)
  • Process refunds or cancellations (e.g. via Stripe)
  • Pull order status from your ecommerce or order management system
  • Create engineering tickets (e.g. in Jira or Linear)
  • Trigger any other action through your internal APIs
Follow instructions here to create your own agent tools to let Duckie take actions in your systems.