Overview
Agent Tools let you extend Duckie beyond answering questions — they allow your AI agents to take real actions as part of support workflows. Agent Tools are API endpoints that Duckie can call during a workflow to perform tasks. This enables Duckie to:- Query internal systems (e.g. fetch logs from Datadog or error traces from Sentry)
- Fetch or update customer data (e.g. from Salesforce or internal databases)
- Process refunds or cancellations (e.g. via Stripe)
- Pull order status from your ecommerce or order management system
- Create engineering tickets (e.g. in Jira or Linear)
- Trigger any other action through your internal APIs