An AI assistant built in your ticketing system/websites that can resolve customer support tickets.
The platforms where Duckie can be deployed — Zendesk, Intercom, Slack, Discord, Teams, and your own tools via API.
The documents and data that Duckie uses to search from and generate accurate answers. Includes help centers, Notion pages, Confluence, PDFs, past tickets, and more.
APIs and prebuilt connectors that allow Duckie to take actions in systems (like fetching logs, checking subscription status, or issuing refunds). You can use out-of-the-box tools or connect your own APIs.
Logic flows that define how your agent behaves in different support scenarios. Workflows can answer questions, take actions via Agent Tools (e.g. process refund), or escalate to a human. Built with a no-code interface.
Building blocks of a workflow (e.g. “Respond”, “Condition”, “API call”, “Escalate”). Each node represents one step in the ticket resolution process.
Custom rules that help Duckie respond more accurately to different situations. Includes general behavior and case-specific instructions.