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Other Features

Beyond its core capabilities, Duckie offers additional features to enhance visibility, manage teams, and streamline integrations.

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Usage Dashboard

The Usage Dashboard provides insights into Duckie’s activity across your organization. It helps track AI interactions, response effectiveness, and overall usage metrics, allowing teams to optimize their workflows and measure impact.

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Organizations

Duckie supports multi-organization management, enabling businesses to structure teams efficiently. Admins can assign roles, set permissions, and ensure that different teams have access to the relevant knowledge sources and support tools.

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Integration Connections

Duckie seamlessly integrates with various platforms, allowing teams to connect external knowledge bases, CRMs, and ticketing systems. This ensures that AI-driven responses are accurate, contextual, and aligned with the latest company data.