Integration Categories
Ticketing
Manage support requests:Messaging
Real-time communication:Knowledge Sources
Documentation and content:Issue Tracking
Bug and task management:Connection Types
OAuth
Most integrations use OAuth for secure authentication:- Click Connect on the integration
- Authorize in the external service
- Return to Duckie with connection established
API Key
Some integrations require manual API key entry:- Click Connect
- Enter your API credentials
- Save to establish connection
Managing Connections
Connecting
- Go to Settings → Connections
- Find the integration
- Click Connect
- Follow authorization flow
Disconnecting
- Go to Settings → Connections
- Find the connected integration
- Click Disconnect
- Confirm removal
Reconnecting
If a connection expires or breaks:- Find the integration
- Click Reconnect
- Re-authorize access
What Connections Enable
| Connection Type | What It Enables |
|---|---|
| Ticketing | Receive tickets, send responses, update status |
| Messaging | Receive messages, respond in channels/threads |
| Knowledge | Sync documentation for agent search |
| Issues | Create/update issues, add comments |