Why Duckie?
Faster Response Times
Customers get answers in seconds, not hours. Duckie responds instantly to incoming messages using your knowledge base.
24/7 Availability
Support customers around the clock without burning out your team. Duckie handles inquiries while you sleep.
Consistent Quality
Every response follows your guidelines and brand voice. No more inconsistent answers across team members.
Full Transparency
See exactly how every conversation was handled. Review reasoning, knowledge used, and actions taken.
Who is Duckie for?
Duckie is built for support teams who want to:- Scale support without scaling headcount — handle 10x the volume with the same team
- Reduce response times for common inquiries — from hours to seconds
- Free up agents to focus on complex, high-value conversations that need a human touch
- Maintain quality with guardrails that ensure safe, on-brand responses
- Gain insights into what customers are asking and where your knowledge gaps are
What Duckie Does
Responds to Customers
Duckie connects to your support channels — Zendesk, Intercom, Slack, and more — and responds to customer messages automatically. It searches your knowledge base, follows your runbooks, and generates helpful, accurate responses.Learns From Your Knowledge
Connect your existing documentation from Notion, Confluence, Google Drive, or create articles directly in Duckie. Agents search this knowledge base to find the right information for each customer question.Follows Your Rules
Define guidelines for tone and style, and guardrails for safety. Duckie follows your instructions and escalates to humans when conversations require it.Takes Actions
Beyond responding, Duckie can take actions — create Jira tickets, update Zendesk fields, send Slack messages — using the same integrations your team uses.Provides Insights
Understand what customers are asking, track resolution rates, identify knowledge gaps, and get AI-generated suggestions for improvement.How It Works
- Message arrives from Zendesk, Slack, Intercom, or another connected channel
- Agent processes by searching knowledge, following runbooks, and applying guidelines
- Guardrails checked to ensure the response is safe and appropriate
- Response sent back to the customer through the same channel
- Conversation classified for analytics and continuous improvement