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About Duckie

Duckie is an omnichannel AI-assistant that gives customer support teams the ability to resolve issues faster and independently.

Duckie connects to your existing knowledge base, finding relevant information and answers to support rapid ticket resolution.

You can setup Duckie to work with your existing workflows, whether you’re using Slack, Zendesk, Intercom, or anywhere else.

Customer support teams use Duckie to:

  • Bridge the knowledge gap for the support team
  • Reduce resolution time
  • Reduce the number of escalations to engineering

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Features

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AI Support Agent

Duckie’s AI Support Agent helps support teams reduce resolution time by automatically responding to support tickets, wherever they may be. You can set the agent to be either in auto-mode or draft-mode. When set to draft-mode, Duckie will draft a response to the support ticket, allowing your team to review, request changes, and approve the response before sending it to the customer.

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AI Support Copilot

Duckie’s AI Support Copilot works with your support agents to provide accurate answers to their complex support questions. You can configure Duckie’s AI Support Copilot to access a broader range of knowledge sources that only your support agents have access to.

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