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The Connections page is where you manage all integrations between Duckie and your external platforms.

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Accessing Connections

Go to Settings → Connections in your dashboard.

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Connection Categories

Integrations are organized by purpose:
CategoryPurposeIntegrations
TicketingSupport requestsZendesk, Intercom, Plain, Pylon, HubSpot
MessagingReal-time chatSlack, Discord, Teams
DocumentationKnowledge sourcesNotion, Confluence, Google Drive
IssuesBug trackingJira, Linear, GitHub

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Connecting an Integration

1

Find the Integration

Browse by category or search.
2

Click Connect

Click the Connect button on the integration card.
3

Authorize

Complete the connection flow:OAuth integrations: Redirected to authorize accessAPI key integrations: Enter your credentials
4

Configure (if needed)

Some integrations require additional setup:
  • Select workspaces or channels
  • Configure sync settings
  • Set permissions

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Connection Status

Each integration shows its status:
StatusMeaningAction
ConnectedActive and workingNone needed
Not ConnectedNot set upClick Connect
Needs ReconnectionAuth expired/failedClick Reconnect
ErrorSomething is wrongView error, troubleshoot

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Managing Connected Integrations

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Viewing Details

Click on a connected integration to see:
  • Connection status
  • Connected account/workspace
  • Last sync time (knowledge sources)
  • Configuration options

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Reconnecting

If a connection expires or breaks:
1

Find the Integration

Look for “Needs Reconnection” status.
2

Click Reconnect

Click the Reconnect button.
3

Re-authorize

Complete the authorization flow again.

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Disconnecting

To remove an integration:
1

Open Integration

Click on the connected integration.
2

Click Disconnect

Click Disconnect in the detail panel.
3

Confirm

Confirm you want to disconnect.
Disconnecting an integration will:
  • Disable deployments using that channel
  • Stop syncing knowledge from that source
  • Remove stored credentials

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Multi-Account Connections

Some integrations support multiple connections:
  • Gmail: Connect multiple email accounts
  • Widget: Create multiple chat widgets
For these integrations:
  1. Click Manage to see connections
  2. Click Add Another for additional accounts
  3. Remove individual connections as needed

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Connection Types

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OAuth

Most integrations use OAuth for secure authentication:
  1. Click Connect
  2. Redirected to external service
  3. Authorize Duckie
  4. Redirected back, connected
Integrations: Slack, Zendesk, Notion, Jira, etc.

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API Key

Some integrations require manual API key entry:
  1. Click Connect
  2. Enter API key/token
  3. Save credentials
Integrations: Plain, Pylon, Fireflies

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Troubleshooting

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Connection Failed

Possible causes:
  • Don’t have admin permissions in external platform
  • Required scopes weren’t approved
  • Network or temporary issues
Solutions:
  • Verify you have admin access
  • Try disconnecting and reconnecting
  • Check the external platform’s status

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Sync Not Working

Possible causes:
  • Connection expired
  • Content not selected
  • Permissions changed
Solutions:
  • Check connection status
  • Verify content selection
  • Reconnect if needed

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Features Not Available

Possible cause:
  • Integration doesn’t support that feature
Solution:

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Next Steps

Supported Integrations

See all integration capabilities

Create Deployment

Deploy to connected channels