Supported Integrations - Duckie

This page lists all integrations supported by Duckie and what you can do with each one.

Integration Capabilities

Each integration can support one or both of these capabilities:

Capability	Description
Knowledge Source	Sync content to your knowledge base for agents to search
Agent Channel	Deploy agents to respond to messages/tickets

All Integrations

Ticketing & Support

Integration	Knowledge	Agent Channel	Description
Zendesk	✓	✓	Sync help center articles; respond to tickets
Intercom	✓	✓	Sync help articles; respond to conversations
Plain	—	✓	Respond to support threads
Pylon	—	✓	Respond to issues
HubSpot	✓	✓	Sync knowledge base; respond to tickets

Messaging

Integration	Knowledge	Agent Channel	Description
Slack	✓	✓	Index channel history; respond to messages
Discord	—	✓	Respond to community messages
Microsoft Teams	—	✓	Respond to messages
Widget	—	✓	Embed chat widget on your website
Gmail	—	✓	Respond to support emails

Documentation & Knowledge

Integration	Knowledge	Agent Channel	Description
Notion	✓	—	Sync pages, databases, and wikis
Confluence	✓	—	Sync spaces and pages
Google Drive	✓	—	Sync Docs, Sheets, and files
Fireflies	✓	—	Sync meeting transcripts
Web/URLs	✓	—	Scrape and index public web pages

Issue Tracking

Integration	Knowledge	Agent Channel	Description
Jira	✓	—	Sync issues; create/update via tools
Linear	✓	✓	Sync issues; respond to customer-reported issues
GitHub	✓	—	Sync issues; create/update via tools

CRM & Other

Integration	Knowledge	Agent Channel	Description
Skilljar	✓	—	Sync training content and courses
Guru	✓	—	Sync knowledge cards

Capability Details

Knowledge Source Integrations

When used as a knowledge source:

Content is automatically synced on a schedule
Documents are chunked and indexed for semantic search
Agents can retrieve relevant information when responding
Updates in the source are reflected in Duckie

Agent Channel Integrations

When used as an agent channel:

Duckie receives webhooks when messages/tickets arrive
Agents can respond directly to customers
Actions can be performed (update status, add tags, etc.)
Full conversation history is captured

Integration Roadmap

Looking for an integration we don’t support yet?

Next Steps

Connect Integrations

Set up your integrations

Integration Guides

Detailed setup instructions

Integrations Overview Zendesk

​Integration Capabilities

​All Integrations

​Ticketing & Support

​Messaging

​Documentation & Knowledge

​Issue Tracking

​CRM & Other

​Capability Details

​Knowledge Source Integrations

​Agent Channel Integrations

​Integration Roadmap

​Next Steps