Integration Capabilities
Each integration can support one or both of these capabilities:| Capability | Description |
|---|---|
| Knowledge Source | Sync content to your knowledge base for agents to search |
| Agent Channel | Deploy agents to respond to messages/tickets |
All Integrations
Ticketing & Support
Messaging
| Integration | Knowledge | Agent Channel | Description |
|---|---|---|---|
| Slack | ✓ | ✓ | Index channel history; respond to messages |
| Discord | — | ✓ | Respond to community messages |
| Microsoft Teams | — | ✓ | Respond to messages |
| Widget | — | ✓ | Embed chat widget on your website |
| Gmail | — | ✓ | Respond to support emails |
Documentation & Knowledge
| Integration | Knowledge | Agent Channel | Description |
|---|---|---|---|
| Notion | ✓ | — | Sync pages, databases, and wikis |
| Confluence | ✓ | — | Sync spaces and pages |
| Google Drive | ✓ | — | Sync Docs, Sheets, and files |
| Fireflies | ✓ | — | Sync meeting transcripts |
| Web/URLs | ✓ | — | Scrape and index public web pages |
Issue Tracking
CRM & Other
| Integration | Knowledge | Agent Channel | Description |
|---|---|---|---|
| Skilljar | ✓ | — | Sync training content and courses |
| Guru | ✓ | — | Sync knowledge cards |
Capability Details
Knowledge Source Integrations
When used as a knowledge source:- Content is automatically synced on a schedule
- Documents are chunked and indexed for semantic search
- Agents can retrieve relevant information when responding
- Updates in the source are reflected in Duckie
Agent Channel Integrations
When used as an agent channel:- Duckie receives webhooks when messages/tickets arrive
- Agents can respond directly to customers
- Actions can be performed (update status, add tags, etc.)
- Full conversation history is captured
Integration Roadmap
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Next Steps
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Detailed setup instructions