Add Duckie to your Discord server to provide AI-powered support in your community.
Capabilities
| Capability | Supported |
|---|
| Knowledge Source | ✓ Search message history |
| Deployment Trigger | ✓ Respond to messages |
| Tool Actions | ✓ Send messages, react |
Setup
Add Bot to Server
- Go to Settings → Connections in Duckie
- Find Discord and click Connect
- You’ll be redirected to Discord
- Select the server to add Duckie to
- Review and approve the bot permissions
- You’ll be redirected back to Duckie
You need Manage Server permission on the Discord server to add bots.
Bot Permissions
Duckie requests these permissions:
- Read messages and message history
- Send messages
- Add reactions
- Read member information
Using as a Deployment Trigger
Deploy an agent to Discord:
- Go to Deploy
- Click Create Deployment
- Select your agent
- Choose Discord as the trigger
- Configure the trigger:
Trigger Options
| Option | Description |
|---|
| Channels | Specific channels to monitor |
| @mention only | Only respond when @Duckie is mentioned |
| All messages | Respond to every message |
Channel Permissions
Ensure Duckie has access to the channels:
- Go to channel settings in Discord
- Check that the Duckie role can view and send messages
- Adjust permissions if needed
| Tool | Description |
|---|
discord_send_message | Send a message to a channel |
discord_add_reaction | React to a message |
discord_get_user | Get user information |
Best Practices
Create a Dedicated Support Channel
Set up a #support or #help channel specifically for Duckie:
- Users know where to ask questions
- Keeps other channels clean
- Easy to manage and monitor
Use @mention in Busy Channels
For active community channels, use @mention only mode so Duckie doesn’t respond to every message.
Set Up Roles
Create a Duckie role in Discord with appropriate permissions:
- Can see support channels
- Cannot see private/admin channels
Example Use Cases
Deploy Duckie to answer common questions in your community server — product questions, troubleshooting, how-tos.
Developer Documentation Bot
Let developers ask questions about your API or SDK in a #dev-help channel.
Answer questions about game mechanics, server rules, or events.
Troubleshooting
”Bot not responding”
- Verify Duckie has permission to view the channel
- Check if the deployment is in Live mode
- Ensure the trigger matches (@mention vs all messages)
“Missing permissions”
- Go to Server Settings → Roles
- Find the Duckie role and grant needed permissions
- Make sure channel-specific permissions don’t override
”Can’t add bot to server”
- You need Manage Server permission
- Ask a server admin to add the bot
