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Connect Slack to let Duckie respond to messages in channels and DMs.

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Capabilities

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Setup

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Connect via OAuth

  1. Go to Settings → Connections in Duckie
  2. Find Slack and click Connect
  3. You’ll be redirected to Slack to authorize
  4. Select the workspace to connect
  5. Review and approve the permissions
  6. You’ll be redirected back to Duckie

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Permissions Granted

Duckie requests these bot permissions:
  • Read messages in channels it’s added to
  • Send messages and reactions
  • Read user profiles
  • Access files shared in conversations

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Using as a Deployment Trigger

Deploy an agent to Slack:
  1. Go to Deploy
  2. Click Create Deployment
  3. Select your agent
  4. Choose Slack as the trigger
  5. Configure the trigger:

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Trigger Options

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Channel Setup

After creating a deployment, invite Duckie to the channels:
  1. Go to the Slack channel
  2. Type /invite @Duckie or add from channel settings
  3. Duckie will now receive messages in that channel

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Available Tools

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Using as Knowledge Source

Search your Slack history for context:
  1. Go to Train → Knowledge
  2. Click Add Source
  3. Select Slack
  4. Choose which channels to index
  5. Click Start Sync
Slack message history requires a paid Slack plan for full access.

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Best Practices

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Use @mention Mode for Busy Channels

In high-traffic channels, set the trigger to @mention only so Duckie only responds when directly asked.

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Create Dedicated Support Channels

Consider creating channels like #ask-duckie where customers or team members can ask questions.

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Thread Responses

Duckie responds in threads by default to keep channels organized.

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Example Use Cases

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Internal IT Helpdesk

Deploy an agent to #it-help that answers common IT questions using your internal documentation.

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Customer Support (Slack Connect)

If you use Slack Connect for customer support, deploy Duckie to those shared channels.

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Team Knowledge Bot

Create a #ask-anything channel where employees can ask questions about company policies, processes, and tools.

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Troubleshooting

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”Duckie not responding”

  • Verify Duckie is invited to the channel
  • Check if the deployment is in Live mode
  • Ensure the trigger matches (@mention vs all messages)

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“Missing message history”

  • Duckie can only see messages after it was added to the channel
  • Historical search requires the Slack knowledge source to be synced

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”Permission denied”

  • The workspace admin may need to approve Duckie
  • Re-authenticate if permissions changed