Guru

Connect Guru to sync your team’s knowledge cards and documentation.

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Capabilities

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Setup

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Prerequisites

• Guru account with API access
• Admin permissions to create API tokens

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Step 1: Get API Credentials

1. Go to Guru Settings → API Access
2. Generate an API token
3. Copy the token and note your email address

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Step 2: Connect in Duckie

1. Go to Settings → Connections in Duckie
2. Find Guru and click Connect
3. Enter your details:
   • Email Address: Your Guru account email
   • API Token: The token you generated
4. Click Connect

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Using as Knowledge Source

Sync your Guru cards:

1. Go to Train → Knowledge
2. Click Add Source
3. Select Guru
4. Choose which boards/collections to sync
5. Click Start Sync

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What Gets Synced

• Card content (rich text, images)
• Card titles and descriptions
• Board/collection organization
• Tags and categories
• Verification status

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How Agents Use Guru Content

Guru cards are ideal for:

• Policies and procedures — Standard processes
• FAQs — Common questions and answers
• Product information — Features and specifications
• Troubleshooting guides — Step-by-step fixes

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Example

Customer asks: “What’s your refund policy?” Agent searches Guru → Finds “Refund Policy” card → Provides accurate answer with policy details

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Best Practices

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Keep Cards Updated

Guru’s verification feature helps ensure accuracy:

• Set verification schedules
• Duckie uses the latest verified content

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Use Tags for Organization

Tag cards by:

• Topic area
• Product line
• Customer tier

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Structure for AI Readability

Format cards for easy understanding:

• Clear headings
• Bullet points for lists
• Separate concerns into multiple cards

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Sync Behavior

• Automatic sync: Cards checked periodically for updates
• Verification aware: Duckie can prioritize verified cards
• Archive handling: Archived cards are excluded

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Troubleshooting

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”Cannot connect to Guru”

• Verify email and API token are correct
• Check that API access is enabled for your account
• Ensure the token hasn’t expired

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”Cards not syncing”

• Verify you have access to the boards
• Check that cards aren’t archived
• Force a manual sync

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”Outdated content”

• Click Sync Now to refresh
• Check if the card was recently updated in Guru