Capabilities
| Capability | Supported |
|---|---|
| Knowledge Source | ✓ Sync courses and lessons |
| Deployment Trigger | ✗ |
| Tool Actions | ✗ |
Setup
Prerequisites
- Skilljar admin account
- API access enabled
Step 1: Get API Credentials
- Go to Skilljar Admin → Settings → API
- Generate or copy your API key
- Note your Skilljar domain (e.g.,
university.yourcompany.com)
Step 2: Connect in Duckie
- Go to Settings → Connections in Duckie
- Find Skilljar and click Connect
- Enter your details:
- Skilljar Domain: Your university domain (without https://)
- API Key: The key you generated
- Click Connect
Using as Knowledge Source
Sync your Skilljar content:- Go to Train → Knowledge
- Click Add Source
- Select Skilljar
- Choose which courses to sync
- Click Start Sync
What Gets Synced
- Course descriptions and outlines
- Lesson content
- Quiz questions and answers
- Learning paths
- SCORM content (if accessible)
How Agents Use Skilljar Content
Training content helps agents with:- Product education — How features work
- Onboarding questions — Getting started guides
- Certification info — Training program details
- Best practices — Recommended workflows
Example Use Cases
Customer asks about a feature: Agent finds the relevant training lesson and explains the feature based on official training material. User needs onboarding help: Agent references the getting started course to guide them through setup. Certification questions: Agent provides info about available certifications and requirements.Best Practices
Sync Customer-Facing Courses
Focus on courses relevant to support:- Product training
- Getting started guides
- Feature deep-dives
Keep Training Updated
Training content should reflect current product:- Agents give accurate information
- Reduces confusion from outdated material
Use Course Metadata
Leverage Skilljar’s organization:- Course categories help with search
- Learning paths provide context
Troubleshooting
”Cannot connect to Skilljar”
- Verify domain format (no https://)
- Check API key is correct
- Ensure API access is enabled
”Courses not syncing”
- Verify the courses are published
- Check you have admin access
- Force a manual sync
”Missing content”
- Some content types may not sync (videos, interactive elements)
- Text-based content syncs fully