Connect Pylon to let Duckie respond to customer issues in your Pylon workspace.Documentation Index
Fetch the complete documentation index at: https://docs.duckie.ai/llms.txt
Use this file to discover all available pages before exploring further.
Capabilities
| Capability | Supported |
|---|---|
| Knowledge Source | ✗ |
| Deployment Trigger | ✓ Respond to issues |
| Tool Actions | ✓ Reply, update status |
Setup
Pylon uses an API key + webhook setup.Step 1: Get Your API Key
- Go to Pylon settings
- Navigate to API section
- Create or copy your API key
Step 2: Connect in Duckie
- Go to Settings → Connections in Duckie
- Find Pylon and click Connect
- Enter your API Key
- Click Connect
Step 3: Configure Webhook
After connecting, you’ll see a webhook URL. Configure it in Pylon:- Copy the webhook URL from Duckie
- Go to Pylon Settings → Webhooks (https://app.usepylon.com/settings/webhooks)
- Add a new webhook with the Duckie URL
- Create a trigger with action Select Webhook
- Configure the JSON payload:
- Save and test the webhook
Using as a Deployment Trigger
- Go to Deploy
- Click Create Deployment
- Select your agent
- Choose Pylon as the trigger
- Configure which events trigger responses
Available Tools
| Tool | Description |
|---|---|
pylon_reply | Send a reply to the issue |
pylon_update_status | Change issue status |
pylon_get_issue | Get issue details |
Troubleshooting
”Webhook not receiving events”
- Verify the webhook URL is correct in Pylon
- Check that the JSON payload format matches exactly
- Test the webhook from Pylon’s settings
”API authentication failed”
- Verify the API key is still valid
- Regenerate the key if needed