Connect Google Drive to sync documents, sheets, and slides as knowledge for your agents.
Capabilities
| Capability | Supported |
|---|
| Knowledge Source | ✓ Sync files and folders |
| Deployment Trigger | ✗ |
| Tool Actions | ✗ |
Setup
Connect via OAuth
- Go to Settings → Connections in Duckie
- Find Google Drive and click Connect
- Sign in with your Google account
- Grant Duckie read access to Drive
- You’ll be redirected back to Duckie
Duckie requests read-only access to your Google Drive files.
Selecting Content to Sync
After connecting:
- Go to Train → Knowledge
- Click Add Source
- Select Google Drive
- Browse and select folders or files
- Click Start Sync
Supported File Types
| File Type | How It’s Processed |
|---|
| Google Docs | Full text content extracted |
| Google Sheets | Data converted to text |
| Google Slides | Text from slides extracted |
| PDFs | Text extracted via OCR |
| Word docs (.docx) | Text content extracted |
| Text files | Direct content |
What Doesn’t Sync
- Images (unless they contain text via OCR)
- Videos
- Audio files
- Binary files
Best Practices
Create a Dedicated Folder
Organize knowledge content in a dedicated folder:
📁 Duckie Knowledge
├── 📁 Product Docs
│ ├── User Guide.gdoc
│ └── API Reference.gdoc
├── 📁 Support Materials
│ ├── FAQs.gdoc
│ └── Troubleshooting.gdoc
└── 📁 Policies
├── Refund Policy.gdoc
└── Terms of Service.gdoc
Use Google Docs for Easy Updates
Google Docs are ideal because:
- Easy to edit and update
- Changes sync automatically
- Team collaboration built-in
Leverage Shared Drives
For team knowledge, use Shared Drives:
- Content persists even if employees leave
- Clear ownership and permissions
- Better organization
Sync Behavior
- Automatic sync: Files checked for updates periodically
- Folder recursion: Subfolders are included
- Permission-based: Only files you can access are synced
Example Use Cases
Product Documentation
Sync your product documentation folder so agents can answer product questions.
Policy Documents
Sync HR policies, terms of service, and legal documents for accurate policy-related responses.
Training Materials
Sync onboarding and training docs to help answer procedural questions.
Troubleshooting
”File not syncing”
- Verify you have access to the file
- Check that the file type is supported
- Ensure the file isn’t in trash
”Content seems outdated”
- Click Sync Now to force refresh
- Check when the source was last synced
”Cannot connect Google account”
- Try signing out and back into Google
- Clear browser cookies and try again
- Ensure you’re using the correct Google account
