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Connect Confluence to sync your team’s documentation and knowledge base.

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Capabilities

CapabilitySupported
Knowledge Source✓ Sync spaces and pages
Deployment Trigger✗
Tool Actions✗

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Setup

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Connect via OAuth

  1. Go to Settings → Connections in Duckie
  2. Find Confluence and click Connect
  3. You’ll be redirected to Atlassian
  4. Select the Confluence site to connect
  5. Authorize Duckie’s access
  6. You’ll be redirected back to Duckie
Duckie requests read-only access to your Confluence content.

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Selecting Content to Sync

After connecting:
  1. Go to Train → Knowledge
  2. Click Add Source
  3. Select Confluence
  4. Choose what to sync:
    • Entire spaces: Sync all pages in selected spaces
    • Specific pages: Pick individual pages or page trees

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What Gets Synced

  • Page content (text, formatted content)
  • Page attachments (PDFs, images)
  • Blog posts
  • Page labels (used for tagging)
  • Nested/child pages

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What Doesn’t Sync

  • Comments
  • Page history
  • Restricted pages (based on your permissions)

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Best Practices

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Sync Support-Relevant Spaces

Focus on spaces that help answer customer questions:
  • Product documentation
  • How-to guides
  • FAQ pages
  • Troubleshooting guides

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Use Space Permissions

Your Confluence permissions apply — Duckie only sees what you can see. Connect with an account that has access to relevant spaces.

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Leverage Labels

Use Confluence labels to organize content:
  • Label pages by topic or product
  • Use labels to filter what gets synced
  • Helps with knowledge organization in Duckie

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Sync Frequency

  • Automatic sync: Every few hours
  • Manual sync: Click “Sync Now” in Knowledge sources
  • Change detection: Duckie detects when pages are updated

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Example Setup

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Documentation Space

📖 Product Docs Space
  ├── Getting Started
  │   ├── Installation Guide
  │   └── Quick Start
  ├── User Guide
  │   ├── Feature Documentation
  │   └── Best Practices
  └── API Reference
      ├── Authentication
      └── Endpoints

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Knowledge Base Space

❓ Support KB Space
  ├── Common Issues
  ├── How-To Articles
  ├── Release Notes
  └── FAQs

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Troubleshooting

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”Cannot access Confluence”

  • Re-authenticate the connection
  • Verify your Atlassian account has Confluence access
  • Check that the site is accessible

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”Space not appearing”

  • Ensure you have permission to view the space
  • Try reconnecting with an account that has access

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”Content outdated”

  • Click Sync Now to force refresh
  • Check that the page wasn’t recently moved or deleted