Designing Agent Systems
Learn how to combine workflows, autonomous agents, internal channel agents, Duckie Assistant agents, tools, and deployments.
Duckie as an External Subagent
See how to call Duckie from your own orchestration agent and send structured results back.
Ticket Triage
See how to enrich support tickets with customer context, classify intent, apply tags, and route work.
Bug Intake to Engineering
See how to turn customer reports into engineering issues and route questions or fixes back to the customer.
WISMO Order Status
See how to automate order-status support with proactive updates and specialist agents.
Disputes and Chargebacks
See how to automate payment dispute operations with deterministic workflows and specialized agents.
How to Read Examples
Use focused pattern pages when you need one integration shape. Use blueprints when you need a full operational design organized by function rather than by product feature:| Page type | What it answers |
|---|---|
| Pattern pages | How should one integration or agent pattern work? |
| Overview | What business process does this automate? |
| System map | How do channels, agents, workflows, tools, and humans connect? |
| Function pages | How should each deployable part be designed? |
| Reporting and feedback | How does the system improve after launch? |
| Rollout plan | How should the system move from testing to live traffic? |
Related Docs
Core Concepts
Review the main Duckie building blocks.
Deployments
Connect agents and workflows to channels, webhooks, and schedules.
Workflows
Build deterministic process logic.
Autonomous Agents
Use agents for judgment, research, and flexible tool use.