Available Analytics
Performance Metrics
Key performance indicators for your agents:- Deflection Rate — Conversations handled without human help
- Resolution Rate — Conversations successfully resolved
- Escalation Rate — Conversations handed to humans
- Response Time — How fast agents respond
- Time to Resolution — Total time to resolve issues
Performance Metrics
Track your KPIs
Breakdown Analysis
Visualize distribution by category and attributes:- Pie charts and bar charts
- Drill-down into segments
- Compare over time
Breakdown
Analyze distribution
Run History
Complete execution logs:- Every agent run
- Step-by-step details
- Searchable and filterable
Run History
View execution logs
Alerts
Notifications for important agent events:- Guardrail violations
- Tool failures
- Agent-triggered review or escalation events
- Email and Slack notification targets
Alerts
Configure event alerts
Using Analytics
Daily Monitoring
Quick health check:- Check performance dashboard
- Review escalation trends
- Spot any anomalies
- Address urgent issues
Weekly Review
Deeper analysis:- Analyze breakdown by category
- Review individual runs behind important metric changes
- Fill knowledge gaps
- Plan improvements
Monthly Analysis
Strategic review:- Compare metrics month-over-month
- Identify trends
- Evaluate ROI
- Adjust strategy
Key Metrics at a Glance
Analytics Navigation
Access analytics from the Analyze section:Next Steps
Performance Metrics
Start with KPIs
Run History
View individual runs
Breakdown
Analyze distribution
Set Up Alerts
Stay informed