Set Up Agent ConfigurationsDefine your agent’s name, assign admins, and set default behaviors.→ Learn more in Agent Configurations
Connect Knowledge SourcesAdd help centers, Notion, Confluence, past tickets, PDFs, and more — Duckie will use this content to generate responses.→ Learn more in Knowledge Sources
Connect Agent Tools(Optional)Link internal systems (e.g. Stripe, logs, CRMs) using our out-of-the-box tools or your own APIs, so Duckie can take actions.→ Learn more in Agent Tools
Set Up Workflows(Optional)Use the no-code workflow builder to customize how your agent handles different ticket types, takes actions, or escalates.→ Learn more in Workflows
Add Agent Guidelines(Optional)Use the no-code workflow builder to customize how your agent handles different ticket types, takes actions, or escalates.→ Learn more in Guidelines
Deploy Your AgentDeploy Duckie wherever your users ask questions — Slack, Intercom, Zendesk, your site, or custom tools.→ See Deployment Options
Once deployed, your Duckie agent will be live and ready to resolve tickets!