To create and deploy a Duckie agent, follow these steps:
  1. Go to app.duckie.ai and click “Create an agent”.
  2. Choose a Workspace A Workspace is where you want Duckie to be deployed. We currently support:
    • Zendesk
    • Intercom
    • Slack
    • Discord
    • Microsoft Teams
    • Custom (via API)
    → See Deployment Options for how to authorize each workspace.
  3. Set Up Agent Configurations Define your agent’s name, assign admins, and set default behaviors. → Learn more in Agent Configurations
  4. Connect Knowledge Sources Add help centers, Notion, Confluence, past tickets, PDFs, and more — Duckie will use this content to generate responses. → Learn more in Knowledge Sources
  5. Connect Agent Tools (Optional) Link internal systems (e.g. Stripe, logs, CRMs) using our out-of-the-box tools or your own APIs, so Duckie can take actions. → Learn more in Agent Tools
  6. Set Up Workflows (Optional) Use the no-code workflow builder to customize how your agent handles different ticket types, takes actions, or escalates. → Learn more in Workflows
  7. Add Agent Guidelines (Optional) Use the no-code workflow builder to customize how your agent handles different ticket types, takes actions, or escalates. → Learn more in Guidelines
  8. Deploy Your Agent Deploy Duckie wherever your users ask questions — Slack, Intercom, Zendesk, your site, or custom tools. → See Deployment Options
Once deployed, your Duckie agent will be live and ready to resolve tickets!