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Overview

Duckie’s AI Support Copilot answers your customer support team’s internal questions!

Duckie scans all connected knowledge sources, including documentations, past tickets, message history, engineering knowledge, and more, to find useful information and accurate answers quickly.

Currently, Duckie’s AI Support Copilot is available in Slack and Microsoft Teams.

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Generating Responses

Once you have configured a Duckie connection, Duckie’s AI Support Copilot will be available in that connection.

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Slack

To ask Duckie a question, you can send a message with @Duckie in a Slack channel that Duckie is connected to.

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Teams

To ask Duckie a question, you can send a message with @Duckie in a Teams channel that Duckie is connected to.

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