Auto-Responder Setup
Duckie can automatically respond to messages in a channel.
Overview
Auto-Responder is a feature that allows Duckie to automatically respond to messages in a channel. You can use Auto-Responder to provide immediate responses to common questions, share information, or engage with your team.
Configuring Auto-Responder
To enable Auto-Responder, follow these steps:
Install Duckie
- Invite Duckie to your workspace by following the integrations instructions.
- Invite Duckie to a Channel by typing
/invite @duckiein the channel.
Enable Auto-Responder
Access the Duckie Web App
Open the Duckie web app, which is available at app.duckie.ai. If you don’t have access, follow the instructions to request access.
Create a new “Duckling”
Auto-Responders are called “Ducklings” in Duckie. To create a new Duckling, follow these steps:
1. Navigate to Ducklings in the left sidebar
2. Select Create New Duckling
3. Select a channel and click Create
Primary Person of Contact
You can set a primary person of contact for each Duckling. The primary person of contact will receive notifications when Duckie is unable to respond to a message.
To set a primary person of contact, select a user from the dropdown list after creating a Duckling and click Save.
When a message is received that Duckie is unable to respond to, the primary person of contact will receive a notification in Slack.
