Draft Mode
Overview
Duckie helps improve the quality of your support responses by drafting and improving responses to customer issues.
You can choose to have Duckie draft a response to a customer issue, or you can provide Duckie with a draft response and have Duckie improve it.
How It Works
Where to Use Duckie Draft Response
You can use Duckie Draft Response wherever you have access to Duckie in Slack - in a direct message, or in a channel.
Initiate Draft Response
Run the command /duckie draft in Slack to have Duckie draft a response to a customer issue.
You can either provide Duckie with the customer’s message and have Duckie generate an initial response, or you can provide Duckie with a draft response and have Duckie improve it.
Working with Drafts
Improving Drafts
Once Duckie has drafted a response, you can review and edit the response before sending it to the customer.
You can modify the response in 3 ways:
- Edit the Response: Make changes to the response directly in Slack.
- Predefined Templates: Use predefined templates to improve the response.
- Request AI Assistance: Ask Duckie to improve the response using AI.
Predefined Templates
Duckie provides predefined templates for improving responses, such as:
- Rewrite
- Humanize
- Make Shorter
- Make Longer
- More Formal
- More Casual
- Fix Spelling & Grammar
- Improve Writing
Version History
Duckie keeps a version history of all drafts, so you can review previous versions of a response, compare changes, and revert to a previous version if needed.