Using Duckie
Overview
Duckie’s AI support helpers can be set up to respond wherever your team works: Slack, Zendesk, Discord, Teams, and more.
To connect Duckie to your workspace, you will need to follow the setup instructions for the platform you want Duckie to work in.
Step 1: Connect your workspace
On the integrations page, click on the platform you want Duckie to work in, and follow the instructions to connect your workspace.
Step 2: Set up Duckie’s workspace connection
After connecting your workspace, follow the instructions to give Duckie access to the channels you want it to answer questions in.
Step 3: Configure AI Support Agent (optional)
You can set up a Duckie AI Support Agent to respond to customers in the channels you have configured.
For more details on the setup process for each platform, see the platform-specific setup guides: