Features
Duckie comes with a variety of features to help you access knowledge quickly and easily. Below are some of the key features of Duckie.
Auto-responder
Overview
Auto-Responder is a feature that allows Duckie to automatically respond to messages in a channel. You can use Auto-Responder to provide immediate responses to common questions, share information, or engage with your team.
How to Use
Setup Auto-Responder in a Slack channel, and Duckie will respond to all messages in that channel automatically. See the detailed auto-responder setup instructions here.
Draft Response
Overview
Duckie helps draft responses to support tickets, and provides pre-defined templates for AI-assisted response improvements. Your team can review and approve responses before sending them to customers. See the detailed draft-response instructions here.
How to Use
Run the /duckie-response command.
Knowledge Search
Overview
Duckie scans all connected knowledge sources, including documentations, past tickets, Slack history, and engineering knowledge sources such as code changes and logs, and find useful information and accurate answers quickly.
How to Use
Run the /duckie-ask command.
Technical Investigation
Overview
Using logs, code changes, dashboards, and customer data, Duckie diagnoses issues and help troubleshoot technical issues faster, while reducing support team’s reliance on engineering. Duckie provides: root cause analysis, impact analysis, and resolution suggestions.
How to Use
Run the /duckie-investigate command.
Auto-Generated Product Updates
Overview
Duckie keeps the support team up to date with product changes, by generating product change logs from code commits and updates from engineering tickets.
How to Use
For users whitelisted for this beta feature, the founders will contact you to walk you through the setup process and how to use this feature.