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Overview

Once you have connected your integrations, the next step is to configure integration knowledge sources and start the ingestion process.

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Configuration

To configure your integrations, navigate to the Integrations tab in the Duckie web app.

Next, click on the Gear icon next to the integration you would like to configure.

Here, you will see a list of knowledge sources that you can configure for that integration. Select the knowledge sources you would like to ingest data from and click Save.

Once you have clicked Save, Duckie will start ingesting data from the selected knowledge sources.

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Slack Configuration

The configuration process for Slack is slightly different from other integrations. Slack ingestion works as follows:

  • A Slack channel is connected once Duckie has been invited to that channel.
  • To invite Duckie to a channel, you can use the /invite @duckie command in the channel.
  • Once Duckie has been invited, it will start ingesting data from that channel.
  • Duckie features, such as /duckie commands, will be available in the channel once Duckie has been invited.
  • Auto-Responder is not automatically enabled for Slack channels. To enable Auto-Responder for a Slack channel, navigate to the Auto-Responder tab in the Duckie web app and configure a new Auto-Responder for the channel.

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Ingestion

It may take anywhere between 10 minutes to 2 hours for Duckie to fully ingest data from your knowledge sources, depending on the size of your knowledge base. Do not worry if you do not see Duckie responding immediately; Duckie is hard at work behind the scenes!