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AI Support Agent

Duckie’s AI Support Agent automatically handles support tickets from customers.

It operates in:

  • Auto-mode: Automatically responds to customers
  • Draft-mode: Draft responses for team review before sending

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AI Support Copilot

Duckie’s AI Support Copilot helps support agents to:

  • Instantly access internal product knowledge
  • Perform faster technical troubleshooting by extracting and summarizing logs.