​
AI Support Agent

Duckie’s AI Support Agent automatically handles support tickets from customers. It operates in:
  • Auto-mode: Automatically responds to customers
  • Draft-mode: Draft responses for team review before sending

​
AI Support Copilot

Duckie’s AI Support Copilot helps support agents to:
  • Instantly access internal product knowledge
  • Perform faster technical troubleshooting by extracting and summarizing logs.