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Connect your existing documentation platforms to automatically sync content to Duckie’s knowledge base. Changes in the source are reflected in Duckie automatically.

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Supported Sources

SourceContent TypesSync Frequency
NotionPages, databases, wikisReal-time webhooks
ConfluenceSpaces, pages, blogsPeriodic sync
Google DriveDocs, Sheets, PDFsPeriodic sync
ZendeskHelp center articlesPeriodic sync
IntercomHelp articlesPeriodic sync
SlackChannel historyPeriodic sync
Web/URLsAny public webpageOn-demand + periodic

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Connecting a Source

1

Navigate to Knowledge

Go to Train → Knowledge and select the Knowledge Sources tab.
2

Click Add Source

Click Add Source to see available options.
3

Select Source Type

Choose the platform you want to connect.
4

Authorize Access

Complete the OAuth flow or enter API credentials.
5

Select Content

Choose which content to sync:
  • Notion: Select pages or databases
  • Confluence: Select spaces
  • Google Drive: Select folders
6

Configure Options

Set sync options (if applicable):
  • Include subpages
  • Sync frequency
  • Tag assignment
7

Start Sync

Click Connect to begin the initial sync.

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Source-Specific Guides

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Notion

1

Connect

Click Connect and authorize Duckie to access your Notion workspace.
2

Share Pages

In Notion, share the pages you want to sync with the Duckie integration.
3

Select Content

Choose pages and databases to include.
What syncs:
  • Page content and formatting
  • Database entries
  • Nested subpages (if enabled)
What doesn’t sync:
  • Comments
  • Page history
  • Private/unshared pages

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Confluence

1

Connect

Click Connect and authorize with your Atlassian account.
2

Select Spaces

Choose which Confluence spaces to sync.
What syncs:
  • Pages and their content
  • Attachments (text-based)
  • Space hierarchy

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Google Drive

1

Connect

Click Connect and authorize with your Google account.
2

Select Folders

Choose folders to sync.
What syncs:
  • Google Docs (converted to text)
  • Google Sheets (converted to text)
  • PDFs (text extracted)
  • Text files
What doesn’t sync:
  • Images, videos
  • Google Slides
  • Binary files

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Web/URLs

1

Add URL

Click Add Source → Web and enter the URL.
2

Configure Crawling

Choose whether to crawl linked pages:
  • Single page only
  • Include linked pages (same domain)
  • Full site crawl
What syncs:
  • Page text content
  • Linked pages (if enabled)
  • Updates on periodic refresh

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Managing Sources

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Viewing Sync Status

Each source shows:
  • Connection status
  • Last sync time
  • Number of articles synced
  • Any sync errors

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Re-syncing

To manually trigger a sync:
  1. Click on the source
  2. Click Sync Now

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Editing Configuration

To change what content is synced:
  1. Click on the source
  2. Click Edit
  3. Modify content selection
  4. Save changes

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Disconnecting

To remove a source:
  1. Click on the source
  2. Click Disconnect
  3. Confirm removal
Disconnecting removes all synced content from that source. Agents will no longer have access to this knowledge.

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Sync Settings

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Automatic Sync

Most sources sync automatically:
  • Real-time — Notion (via webhooks)
  • Hourly — Most other sources
  • Daily — Web URLs

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Manual Sync

Trigger immediate sync when you need content updated now.

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Tagging Synced Content

Automatically tag all content from a source:
  1. Edit the source configuration
  2. Set default tags
  3. All synced articles receive these tags
This is useful for organizing by source or restricting agent access.

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Troubleshooting

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Sync Errors

“Authorization expired”
  • Re-authorize the connection
  • Check that you still have access in the source platform
“Content not found”
  • Verify the selected pages/folders still exist
  • Check permissions in the source platform
“Sync timed out”
  • Large content may take time; wait and retry
  • Consider syncing smaller subsets

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Missing Content

Pages not appearing:
  • Ensure pages are selected in source configuration
  • Check that pages are shared/accessible
  • Verify no sync errors occurred
Content out of date:
  • Check last sync time
  • Trigger manual sync
  • Verify webhooks are working (Notion)

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Next Steps

Custom Knowledge

Add content manually

Knowledge Tags

Organize your knowledge