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Documentation Index

Fetch the complete documentation index at: https://docs.duckie.ai/llms.txt

Use this file to discover all available pages before exploring further.

App tools let agents and the internal assistant read context or take action in app platforms. Most app tools come from connected integrations. Duckie-provided app tools appear when they are available for your workspace.

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App Tool Platforms

PlatformAvailabilityExample capabilities
UtilitiesDuckie-providedAnalyze URLs and visually inspect websites
Google MapsDuckie-providedAnswer location-aware questions with Google Maps grounding
ZendeskConnected appCreate and update tickets, add replies and notes, search tickets and users, manage tags and side conversations
LinearConnected appCreate, search, and update issues; add comments; list teams, users, labels, states, and projects
SlackConnected appSend and search messages, read channels and threads, manage reactions, inspect files, and schedule messages
PlainConnected appCreate tickets, comments, and notes; search threads and customers; update ticket metadata
JiraConnected appCreate, search, update, transition, and assign issues; add and list comments
HubSpotConnected appCreate and update tickets, manage conversations, search contacts and companies, create notes and tasks
FreshdeskConnected appCreate and update tickets, add replies and notes, manage tags, search contacts and companies, search solutions
PylonConnected appCreate issues, replies, and internal notes; search issues, contacts, accounts, and knowledge articles
IntercomConnected appSearch, reply to, assign, tag, snooze, open, and close conversations and tickets
GmailConnected appSend email
ConfluenceConnected appSearch, read, create, and update pages; manage comments, spaces, children, and labels
AxiomConnected appQuery APL, inspect datasets, dashboards, monitors, monitor history, and saved queries
NotionConnected appSearch and read pages, create and update pages, query databases, add comments, and append content
DiscordConnected appSend channel and thread messages, add reactions, read channels, messages, threads, and guild members
GitHubConnected appSearch and update issues, create issues, manage issue comments, labels, and milestones
FirefliesConnected appSearch, retrieve, and list meeting transcripts
Dynamics 365Connected appRead, update, reply to, add notes to, and resolve cases
For broader integration categories, see Supported Integrations.

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How App Tools Become Available

For connected apps:
  1. Connect the integration in Settings > Connections.
  2. Open the agent or assistant tool access settings.
  3. Enable the specific tools that should be available.
Duckie-provided app tools do not require you to connect an external account. They appear when they are available for your workspace and can be enabled in tool access settings. An app tool is usable only when its app platform is connected or provided by Duckie, and the tool is enabled for the agent or assistant using it.

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Use App Tools in Runbooks

Reference an app tool when the agent should take action in another platform: 
If the customer asks for an update, use **[Update Zendesk Ticket]** to set the status and add a short internal note.

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Use App Tools in Workflows

Add an Action node and select the tool from the Apps tab. Map required inputs from the conversation, ticket data, previous nodes, or fixed values.

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Access Control

App tools are controlled per agent and for the internal assistant. This is useful for limiting write actions, separating support workflows by team, or allowing one agent to read context while another agent can update external systems.

Supported Integrations

See available integration categories

Connections

Connect and manage integrations