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App tools let agents and the internal assistant read context or take action in app platforms. Most app tools come from connected integrations. Duckie-provided app tools appear when they are available for your workspace.

App Tool Platforms

For broader integration categories, see Supported Integrations.

How App Tools Become Available

For connected apps:
  1. Connect the integration in Settings > Connections.
  2. Open the agent or assistant tool access settings.
  3. Enable the specific tools that should be available.
Duckie-provided app tools do not require you to connect an external account. They appear when they are available for your workspace and can be enabled in tool access settings. An app tool is usable only when its app platform is connected or provided by Duckie, and the tool is enabled for the agent or assistant using it.

Use App Tools in Runbooks

Reference an app tool when the agent should take action in another platform:

Use App Tools in Workflows

Add an Action node and select the tool from the Apps tab. Map required inputs from the conversation, ticket data, previous nodes, or fixed values.

Access Control

App tools are controlled per agent and for the internal assistant. This is useful for limiting write actions, separating support workflows by team, or allowing one agent to read context while another agent can update external systems.

Supported Integrations

See available integration categories

Connections

Connect and manage integrations